Terms of service
Terms and conditions
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
Conditions of Use
Welcome to our online store. Redmoon Overland provide their products to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.
This website is owned and operated by Redmoon Overland.
If you need to contact us, please email us at redmoon.overland@gmail.com
call on 07968 593685 – 9am – 5pm, Monday – Friday.
Alternatively, you can write to us at
Redmoon Overland
322 Buxton Road
Furness Vale
High Peak
Derbyshire
SK23 7PX
Making a contract with us
When you place an order with us, you are making an offer to buy goods, we will send you an email to confirm that we have received and are processing your order.
Delivery –
We aim to dispatch orders within 1-4 working days. Any items that may fall out of this time frame are detailed within the product description. Maximum dispatch time is 28 days from date of order. Estimated delivery days are 1-3 working days after dispatch for UK orders.
If you are outside of the UK please contact us to make and order.
If your item has not been delivered within 11 working days or the expected delivery date (UK ONLY), we will replace items lost in transition however we will not issue refunds for lost items. All lost items will result in a claim being submitted to our delivery service provider.
Returns Policy
Whilst we are sure you will be delighted with your purchase from Redmoon Overland, there may be a situation, where the item is no longer required or appropriate. We ask that you do contact us before returning items, if you require an exchange, we can advise you of the postage costs for us sending replacement items. Items are returned at your own expense.
If you wish to cancel your order, please get in touch via the contact details above.
Returns need to be sent to
Redmoon Overland
322 Buxton Road
Furness Vale
High Peak
Derbyshire
SK23 7PX
Returned items must be unused, all labels and tags should remain attached, and the item returned with all the original packaging. Items can be return within 14 working days of receiving the item. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. You the customer must pay the cost of returning the item. On receipt of your return, we will send you an email to confirm that your debit/credit card/PayPal has been refunded. All refunds will be processed within 14 working days of receiving back the item for refund.
All personalised items are not covered by the right to cancel. Please check your order is correct as once placed, personalised orders cannot be cancelled.
Faulty Goods
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.
PRIVACY
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
ELECTRONIC COMMUNICATIONS
When you visit Redmoon Overland or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Redmoon Overland and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Redmoon Overland, with copyright authorship for this collection by Redmoon Overland and protected by international copyright laws.
LICENSE AND SITE ACCESS
Redmoon Overland grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Redmoon Overland. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Redmoon Overland. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Redmoon Overland and our associates without express written consent.